Nuxeo Drive - Error

Hi, My Nuxeo Drive is not able to synchronise PDF files from my computer to the database. Here is the current behavior :

  • From Database to compurter: all files are synchronised properly (including PDF)
  • from computer to database: all files (office, jpeg, txt, …) are synchronised properly, except PDF…

Here is an extract of the error from the log file:

DEBUG    nxdrive.synchronizer Sleeping 4.282s
DEBUG    nxdrive.gui.application 1 pending operations for: D:\Documents\Axis Alternatives\Nuxeo
DEBUG    nxdrive.synchronizer Detected a new non-alignable local file at /AAJCO/coudon julien.pdf
DEBUG    nxdrive.gui.application 2 pending operations for: D:\Documents\Axis Alternatives\Nuxeo
DEBUG    nxdrive.gui.application 1 pending operations for: D:\Documents\Axis Alternatives\Nuxeo
DEBUG    nxdrive.synchronizer Creating remote document 'coudon julien.pdf' in folder 'AAJCO'
DEBUG    nxdrive.client.base_automation_client {"error" : "Failed to invoke operation NuxeoDrive.CreateFile"}
ERROR    nxdrive.synchronizer Failed to sync LastKnownState<local_folder=u'Nuxeo', local_path=u'/AAJCO/coudon julien.pdf', remote_name=None, local_state=u'created', remote_state=u'unknown', pair_state=u'locally_created'>, blacklisting doc pair for 300 seconds
Traceback (most recent call last):
  File "nuxeo-drive-client\nxdrive\", line 1045, in synchronize
  File "nuxeo-drive-client\nxdrive\", line 584, in synchronize_one
  File "nuxeo-drive-client\nxdrive\", line 704, in _synchronize_locally_created
  File "nuxeo-drive-client\nxdrive\client\", line 120, in stream_file
  File "nuxeo-drive-client\nxdrive\client\", line 379, in execute_with_blob_streaming
  File "nuxeo-drive-client\nxdrive\client\", line 447, in execute_batch
  File "nuxeo-drive-client\nxdrive\client\", line 287, in execute
  File "C:\Python27\lib\", line 410, in open
  File "C:\Python27\lib\", line 523, in http_response
  File "C:\Python27\lib\", line 448, in error
  File "C:\Python27\lib\", line 382, in _call_chain
  File "C:\Python27\lib\", line 531, in http_error_default
HTTPError: HTTP Error 500: Internal Server Error
DEBUG    nxdrive.gui.application 0 pending operations for: D:\Documents\Axis Alternatives\Nuxeo

Do you have any idea?

Thanks in advance,

Kind regards


0 votes

1 answers




A hot fix has been updated on your cloud instance. Could you test the synchornisation of your PDF files and let us know ?






Apparently nothing has changed. I have closed and restarted Nuxeo Drive, deleted the pdf files and tested again. I still have some errors for PDF files unfortunately.




Please use answer for answer and question for question. This is important for the community.

Next, can you try to remove on your send us also the server side logs (generally located in $NUXEO_HOME/log/server.log or /var/log/nuxeo/server.log) ?


Sorry, I am not sure to understand what you want me to remove…

I cannot locate any “server.log” file. The only one I can found is called “nxdrive”. Is this what you are looking for?

0 votes

Log files are in our side so don't try to find them ! We are investigating and will come back soon.

This is a known bug that has been resolved in the 5.8 version. Our Drive specialist has backported it for the 5.6 version and it will be available in the next hot fix 5.6.0-HF35 in a few days.